I brought in my 07 CTS to get a flexplate in my transmission replaced, while another shop told me I had to wait a month so they can even look at my car, This shop took my car the same day I called them had my car back and running in less than 3 days. They go beyond to satisfy their customers.
Steven Minnig
I want to preface this review by saying I am not normally the kind of person to publicly complain when a mistake is made. But for this specific incident, I feel like I need to warn others about the mistake I made in trusting this shop with my car.
I drive a 2006 Acura TL with a manual transmission. It would grind going into 4th gear and would often pop out of 3rd. Since those 2 gears are pretty necessary for normal road driving I decided to take the car to get serviced. I looked around and found this place (Roy’s Transmission) which at the time was very highly rated (still has a 4.9 star as I type this). I was originally quoted $1500 for synchronizers, fluid, and labor. I purchased some other things to have put on, but what I would come to learn over the next 5 weeks that Roy had the car was that the transmission essentially needed to be rebuilt. So $2,800 and 5 weeks later, I get my car back only to find out that Roy didn’t even do the work. He had outsourced it to a shop called AA Gears. So I paid Roy just shy of $800 for him to pull out my transmission case and reinstall it. Nothing else. I then had to pay AA $1,200 for the work that they did (which was to replace 3/5 as well as 5/6 gear shaft and synchros. They didn’t even put new synchros on 1/2. I asked Roy to do all 6 synchronizers…).
To make matters worse, Roy broke part of my car (see photos). Just before I took it to his shop, I had to replace the radiator. I did the work myself and it seated onto the radiator housing no problem. The retainer clips on top went on just fine and the hood closed. When I got my car back from Roy, the hood was not closed all the way. I thought that was odd, and maybe he just forgot to close it, but when I went to push it closed it would budged. I opened the hood to find the radiator was sitting several inches too high. The retainer clips on top were bent and being forced to hold the radiator in place. I took the front bumper off the car to find the radiator support completely smashed upward, and part of the radiator bent too. I called Roy to find out what had happened and was met with “I didn’t do it” and “I do know what to tell you”. I responded with the fact that he did know what was going on, since he had to physically drill holes into my supports to put the plastic splash guard back on the car (it would no longer fit due to being bent upwards). You can see all damage in the photos I have included. I do not make these accusations lightly. I know Roy was the one who did it because he admitted to no one else working on the car itself other than him and I installed the current radiator myself so I was fully aware of its condition before having the transmission work done. I don’t understand how a shop with shady business practices and poor work quality has such a high rating. Roy never offered to partially refund me or anything else, so I am screwed here. Don’t make the same mistake I did. Go somewhere else.
Lissette
My family and I have been bringing our cars here for years. Trustworthy. Great and friendly service. Affordable and does a thorough job to diagnose the issue. Has a real passion for his trade.
Thank you !
Tatiyana Perez
They are quick, efficient and reasonable! Ramiro went above and beyond to help me, and also pinted out something i hadnt noticed..my fuel cap. He hooked me up and i feel great using them for all my mechanical needs! I highly recommend them!!!
Jennifer Bode
Roy and Romiro have been my whole family’s mechanics for over 20 YEARS! Fixing everything from a motorhome to multiple BMWs to a diesel Dodge. They’re very honest and willing to work with you when times are tough.
Chuy
I brought in my 07 CTS to get a flexplate in my transmission replaced, while another shop told me I had to wait a month so they can even look at my car, This shop took my car the same day I called them had my car back and running in less than 3 days. They go beyond to satisfy their customers.
Steven Minnig
I want to preface this review by saying I am not normally the kind of person to publicly complain when a mistake is made. But for this specific incident, I feel like I need to warn others about the mistake I made in trusting this shop with my car.
I drive a 2006 Acura TL with a manual transmission. It would grind going into 4th gear and would often pop out of 3rd. Since those 2 gears are pretty necessary for normal road driving I decided to take the car to get serviced. I looked around and found this place (Roy’s Transmission) which at the time was very highly rated (still has a 4.9 star as I type this). I was originally quoted $1500 for synchronizers, fluid, and labor. I purchased some other things to have put on, but what I would come to learn over the next 5 weeks that Roy had the car was that the transmission essentially needed to be rebuilt. So $2,800 and 5 weeks later, I get my car back only to find out that Roy didn’t even do the work. He had outsourced it to a shop called AA Gears. So I paid Roy just shy of $800 for him to pull out my transmission case and reinstall it. Nothing else. I then had to pay AA $1,200 for the work that they did (which was to replace 3/5 as well as 5/6 gear shaft and synchros. They didn’t even put new synchros on 1/2. I asked Roy to do all 6 synchronizers…).
To make matters worse, Roy broke part of my car (see photos). Just before I took it to his shop, I had to replace the radiator. I did the work myself and it seated onto the radiator housing no problem. The retainer clips on top went on just fine and the hood closed. When I got my car back from Roy, the hood was not closed all the way. I thought that was odd, and maybe he just forgot to close it, but when I went to push it closed it would budged. I opened the hood to find the radiator was sitting several inches too high. The retainer clips on top were bent and being forced to hold the radiator in place. I took the front bumper off the car to find the radiator support completely smashed upward, and part of the radiator bent too. I called Roy to find out what had happened and was met with “I didn’t do it” and “I do know what to tell you”. I responded with the fact that he did know what was going on, since he had to physically drill holes into my supports to put the plastic splash guard back on the car (it would no longer fit due to being bent upwards). You can see all damage in the photos I have included. I do not make these accusations lightly. I know Roy was the one who did it because he admitted to no one else working on the car itself other than him and I installed the current radiator myself so I was fully aware of its condition before having the transmission work done. I don’t understand how a shop with shady business practices and poor work quality has such a high rating. Roy never offered to partially refund me or anything else, so I am screwed here. Don’t make the same mistake I did. Go somewhere else.
Lissette
My family and I have been bringing our cars here for years. Trustworthy. Great and friendly service. Affordable and does a thorough job to diagnose the issue. Has a real passion for his trade.
Thank you !
Tatiyana Perez
They are quick, efficient and reasonable! Ramiro went above and beyond to help me, and also pinted out something i hadnt noticed..my fuel cap. He hooked me up and i feel great using them for all my mechanical needs! I highly recommend them!!!
Jennifer Bode
Roy and Romiro have been my whole family’s mechanics for over 20 YEARS! Fixing everything from a motorhome to multiple BMWs to a diesel Dodge. They’re very honest and willing to work with you when times are tough.